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A fast answer instead

From Open Question to Real Answer: Pandabet Casino Contact

Live chat, e-mail and phone reach our team 24 hours a day, 7 days a week, in English and other languages.

Contact support now Trusted by 329,000+ players
paid today
481,538 A$
4,538 playing now
Malta Gaming Authority licensedOperating under license MGA/B2C/531/2014 since 2014 — regulated by one of the industry's most rigorous jurisdictions
A$47M paid weeklyAverage withdrawal processed in 30 minutes — A$185M paid monthly to players across 11 venues
256-bit TLS encryptionBank-grade data protection audited by BMM Testlabs and iTech Labs — disputes handled by independent ADR body SIQ
Three ways to a human

When You Need a Person, Not a Script

At the point where a question needs a human rather than a help page, these three paths are open.

Pandabet Casino live chat
Chat suits anything urgent that needs a quick back-and-forth, and it answers around the clock with a typical reply inside 5 minutes.
Start chat
E-mail our team
Writing to [email protected] suits details, documents and anything you want in writing; a reply usually arrives within 12 hours.
Write to us
Talk to us by phone
Calling +61 2 4392 5610 suits a live conversation, available at any hour in AEST, and someone typically picks up within 3 minutes.
Call now
You are playing from Australia

Australian Players Get Help on Their Own Clock

The way we run support follows the same exact standard we apply to our licence and our payouts.

How to reach

Phone in Australia+61 2 4392 5610
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/531/2014

Extra help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Pandabet Casino Points You Elsewhere

Independent organisations help with gambling problems at no cost, and each one keeps your details private. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all work separately from Pandabet Casino Ltd.

Gambling Help Online. Offers free online counselling and practical advice for anyone worried about their own gambling or someone else's.

Lifeline Australia. Runs a crisis line staffed by trained people who listen at any hour and can guide you to further care.

BetStop National Self-Exclusion Register. Registers a self-exclusion that blocks you from licensed gambling sites across Australia for a period you choose.

Full story
No waiting in the wrong queue

The Address That Reaches the Right Desk

Each request carries its own address, so it lands with the team that holds the right records from the start.

Account

General support and account questions[email protected]
Document checks and identity questions[email protected]

Money

Deposits, withdrawals and payment methods[email protected]

Other matters

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnership enquiries[email protected]

What Should You Have Ready Before You Contact Support?

Within a minute of sitting down, gather these five things before you open a chat or send a message.

  • Your registered email address and password reminder
  • Your account number or player reference
  • The date and time the problem started
  • Screenshots of the error or transaction
  • The payment method name, not the full card number
A Route That Escalates

Pandabet Casino Complaint Process, Step by Step

Resolving a dispute follows the same clear sequence for every player at Pandabet Casino.

One Message With the Whole Story
At the first sign of a problem, write to support with the time, the amount and the reference number so the team can trace the record. Keep the message to facts and attach any screenshot.
What Reference Do I Get?
Once your message lands, you receive a reference number and a written reply. Note that number down, because every later step asks for it by name.
Pandabet Casino Manager Review
If the reply does not settle the matter, ask the same team to pass your case to a manager. Pandabet Casino reviews the file again and answers in writing with its final position.
A Decision You Can Escalate
After that final written answer, you may take the complaint to the Malta Gaming Authority, the regulator named above. It considers disputes only once the operator's own process has closed.
Before you ask

Short Answers Before You Make Contact

After a minute with these answers you will know which desk to approach and what to expect back.

accountWhere can I escalate a complaint that was not solved?+
Reply to the message you already have and say plainly what stayed unresolved. If nothing changes, send the full thread to [email protected], and after our final answer you may take the matter to the Malta Gaming Authority.
accountDo I need to call during business hours only?+
Yes. Our desks stay open 24 hours a day, 7 days a week, so a public holiday in Australia changes nothing. Live chat usually replies within five minutes, and the phone line within three.
accountWhy would I close my account permanently?+
Closing your account is your right at any time, and you do not have to explain the reason. Ask through live chat or from your registered e-mail address, and confirm in writing once it is done.
accountWhen will my data request be answered?+
When you want a copy of your personal data, or its deletion, write to [email protected] from your registered address. Requests are answered within a month, though complex ones can take up to three.
accountWhere can I get support in my own language?+
Live chat, e-mail and the phone line all answer in English, German, Finnish and Norwegian. Our team in Australia works in English around the clock, and the other three languages follow the same desks.
accountDo I need to share my password to get help?+
No password is ever requested, at any stage. Support identifies you by your registered e-mail address plus your full name and date of birth, and may ask which payment method you used most recently.
The Clock

Hours, Reply Times and the Australian Clock

Pandabet Casino keeps one timetable for Australia, so nothing here shifts under you.

Live chat

Chat hours24 hours a day
Chat first reply5 minutes
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+61 2 4392 5610
Phone wait3 minutes
Checking Who Is Behind It

Operator Details in Full

At the moment you want to know whose name sits behind the site, these are the details on record.

Company

Legal namePandabet Casino Ltd.
Company numberC-36639 (Malta)
Registered addressLevel 4, Portomaso, St Julian's

License

RegulatorMalta Gaming Authority
License numberMGA/B2C/531/2014

E-mail

Support e-mail[email protected]

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