Identity check

From Upload to Cash Out: Account Verification at Pandabet Casino

Licensed casinos must confirm who you are before money moves, and Pandabet Casino completes the check in about 53 hours.

Start the identity check

Malta Gaming Authority licensedOperating under license MGA/B2C/531/2014 since 2014 — regulated by one of the industry's most rigorous jurisdictions

First withdrawal pending

Who Runs the Check and How Long?

Most players worry the check is a stall tactic; here are the six facts that settle it.

Who checks

Pandabet Casino Ltd.

Licence held

Malta Gaming Authority MGA/B2C/531/2014

How long

53 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Approved sooner

How Do You Clear the Check First Time?

Pandabet Casino asks once and reads carefully, so a tidy upload gets you paid sooner.

Your first look inside

Sign in and open the verification section, where each required item is listed with its status. The request can arrive at sign-up or at your first deposit.

A flat, lit photo

Upload your Proof of identity as a colour photo or scan. All four corners visible, no glare, and the file travels over 256-bit TLS.

A clean address match

Send your Proof of address showing your name and the address on your account. A bill or bank statement photo works if the text is sharp.

Check your inbox daily

Watch for the review to close within 53 hours, and answer any source of funds question calmly — that step is routine under the licence, not an accusation.

Files to gather

What the Checker Sees in Your Files

Read this before you open the camera, so each file answers the question it is meant to.

Proof of identity

ConfirmsWho you are

Must showFull name, photo, date of birth, document number

Proof of address

ConfirmsWhere you live

Must showYour name and address, clearly legible

Payment method confirmation

ConfirmsThe account is yours

Must showYour name on the card or wallet

Know when it starts

Moments That Start the Process

Read this when a payout stalls or a message asks you for paperwork you did not expect.

Fix the Mismatch First

Spelling or address details that differ from your ID can pull the account into manual review, sometimes at registration; a clearer copy fixes it.

Verified First, Paid After

Before any payout leaves, the licence requires a verified account, so the first cash-out is where proof of identity, address and payment method are collected.

A Fresh Card or Wallet

Add a card or wallet used nowhere on your account before and payment method confirmation is refreshed to match the name to you.

A Bigger Sum Than Usual

Sums well above your usual pattern bring a source of funds question, and the casino will ask for paperwork showing where that money came from.

Show Where Your Funds Began

Pandabet Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/531/2014, and that licence obliges the operator to know where player funds originate. Treat the request as routine bookkeeping: it is standard practice across the licensed market, and no one is implying you did anything wrong.

Which papers apply depends on your case; the request names the ones needed.

Recent bank statements
Payslips or employment letter
Tax return summary
Sale contract for an asset
Proof of a pension or benefit

The Second Attempt

A Profile That Matches. The reviewer compares every line with your profile, so one different middle name or street number is enough to stop the file. Correct the profile before uploading Send a document showing the full legal name

Is a Screenshot Enough? Screen grabs lose the security features a checker needs, so a saved image of your licence cannot be authenticated. Photograph the physical card on a flat surface Keep all four corners inside the frame

A Lapsed Licence. A date that has already passed makes the file worthless for the check, even when every other detail is perfect. Renew the document, then upload the new copy Check the expiry date before you photograph

Stuck At Checkout

Answered Before, Not After, The Holds

Clears up the fears that stall uploads: why we look, who signs off, and where your files go.

Why does the casino ask players about where money comes from?+

Money-laundering rules attached to our license require us to know that funds in play are legitimate. A source of funds check is routine paperwork done across this industry, not a signal that anyone suspects you. Complete it once and the file stays closed.

How late can I leave the identity check before a payout?+

It must be finished at the latest before your first withdrawal, so nothing clears until the file is complete. We may also ask at registration or at your first deposit, and that earlier request is normal too. Starting on the day you join keeps payouts moving.

Which regulator stands behind the site and under what licence number?+

The Malta Gaming Authority licenses Pandabet Casino Ltd. under MGA/B2C/531/2014. That regulator sets the identity and AML duties we apply to every player in Australia. Company number C-36639 (Malta) sits on the same licence.

What happens if one of my documents gets rejected?+

Read the reason given, fix that single problem and send the file again to [email protected]. Most refusals come from a crop, a glare or an address that differs from the one on file. A corrected copy usually settles it.

Are the papers I send kept private and how are they protected?+

Every upload travels over 256-bit TLS encryption and is used only to run the check. Access sits with the verification team, and privacy questions go to [email protected]. Nothing you send is shared for marketing.

Do I have to send the same papers a second time down the track?+

Generally no, because an approved file stays valid for your account. We may ask for a fresh copy when a document expires or when the address on it changes. Updates are short and rarely come up.

My surname changed after marriage, so how do I get verified?+

Send the identity document in your current name plus the paper linking the old name to the new one. Our checkers match names across files, so the bridge document avoids a refusal. Message [email protected] if the route is unclear.